F.A.Q, Terms and Conditions

 

1. How do I consume and keep my Lapis fresh?

Madam Lee's Lapis is 100% homemade with no added preservatives, no added artificial flavouring, no pork and no lard. It is handmade and individually rolled, hence it is very precious. These are steps to keep our precious lapis fresh and long lasting. 

  • Best served within 3 days upon unsealing. Consume it in the room temperature to get the best texture, aroma & flavour of our lapis. For Cheezelnut lapis, it's best served slightly warm as the chocolate will melt
  • Sealed and unopened lapis in 4 °C chiller can be kept up to the expiry date stated below the box.
  • From the chiller, please cut and thaw slices approximately 1-2 hours to reach room temperature and to regain the original texture. You may also microwave it to slightly warm, especially for Cheezelnut.
  • Upon opening, please properly cling-wrap the leftover and put in the air-tight box or ziplock bag before putting it in the chiller. This is to minimise lost of moisture and to prevent contamination from other food and smell. It would last approximately 2 week in the chiller under proper treatment mentioned above.
  • Similar to all other food products, please do not allow the leftover under frequent temperature change, i.e. chilling and thawing repeatedly, as it will shorten the shelf-life of food.

2. How do I consume and keep my Bika Ambon Medan (BAM) fresh?

BAM is highly perishable therefore:

  • Best served within 3 days upon unsealing. Consume it in the room temperature or warm to get the best texture, aroma & flavour of our BAM.
  • Sealed and unopened BAM in 4 °C chiller can be kept up to the expiry date stated below the box or 7 days upon delivery.
  • From the chiller, please reheat BAM by steaming with our food grade plastic bag on or baking it inside aluminium foil to regain the texture and moisture
  • Upon opening, please properly cling-wrap the leftover and put in the air-tight box or ziplock bag before putting it in the chiller. This is to minimise lost of moisture and to prevent contamination from other food and smell. It would last approximately 1 week in the chiller under proper treatment mentioned above.
  • Similar to all other food products, please do not allow the leftover under frequent temperature change, i.e. chilling and thawing repeatedly, as it will shorten the shelf-life of food.

3. Are the products Halal?

Our products are not Halal-certified. However, they don't contain pork nor lard. All ingredients are Halal, except rum. Our Lapis Roulade contains 2-3 table spoon of rum, however, we can carter special request for not using rum. Our Bika Ambon Medan doesn't contain alcohol or tuak, we use air nira instead.

    4. How do I order for corporate or bulk order?

    We accept order in bulk, for corporate event or special occasion. Please contact us through WhatsApp (+65) 96578375 or email us at sales@madamlfood.com.

    5. Do you do delivery?

    Delivery is free for purchase above $200 prior 12 p.m. for next day delivery or else it will be delivered on 2 days later. Delivery island-wide in Singapore is flat rate at $12 for next day delivery if order is submitted prior 12 p.m. and subject to stock availability. 

    6. Where is the location for self-collection?

    Self-collection will be at Tiong Bahru area.

    7. Food Allergies?

    Products contains milk and may contain nuts. Manufactured in the facilities that also process nuts.

    8. Refund Policy

    Since lapis is perishable, we do not accept refund. We will exchange the same product under special circumstance.

    9. Order Confirmation

    Order or reservation will only be honoured if full payment has been made.